Privacy Policy

This Privacy Policy describes how Paisa App ("we", "our", "us") owned and operated by TIMEWORTH TECHNOLOGIES PRIVATE LIMITED, collects, uses, shares, protects, or otherwise processes your information through our mobile application available at Paisa App on Play Store (hereinafter referred to as the "Platform").

By accessing or using our Platform, or by providing your information, you consent to the practices described in this Privacy Policy, the Terms of Use, and any applicable service terms. If you do not agree with this Privacy Policy, please do not use our Platform.

We operate primarily in India and comply with Indian laws, including applicable data protection and privacy laws.

Information We Collect

We collect your personal and sensitive personal information when you use our Platform, services, or interact with us during the course of our relationship.

This may include but is not limited to:
● Name
● Email address
● Mobile number
● Date of birth
● Gender
● Address
● Profile information you optionally provide (e.g., education, occupation, marital status, interests, TV/internet connection, vehicle ownership, pet ownership, etc.)
● Payment information (bank details, UPI, wallet information) when opting for redemption or transactions
● Device and log information (IP address, browser type, mobile device details, etc.)
● Behavioral data, including preferences, survey participation, in-app activity, and engagement on the Platform

Sensitive Personal Data

If you choose to provide financial details (e.g., bank account number) or biometric data (e.g., facial recognition for security features), we will collect such data only with your explicit consent and as per applicable laws.

How We Use Your Information

We use the collected information to:
● Facilitate account creation, authentication, and service delivery
● Personalize user experience and content
● Communicate service alerts, important updates, and promotional offers (you may opt out anytime)
● Detect and prevent fraud, unauthorized access, and other illegal activities
● Conduct marketing research, analytics, and user feedback analysis
● Comply with legal obligations and regulatory requirements
● Enhance and develop new products and features

Sharing of Information

We may share your information with:
● Internal group entities and affiliates
● Third-party service providers for operations such as payment processing, customer support, marketing, survey management, logistics, and fraud prevention
● Business partners involved in rewards or offers you opt into
● Government, regulatory bodies, or authorized law enforcement agencies when required by law or under good faith compliance

Security of Your Information

We adopt reasonable security practices and measures, including encryption and secure servers, to protect your data against unauthorized access, misuse, or disclosure.

Data Retention and Deletion

We retain your information as long as necessary to provide services, fulfill transactions, comply with legal obligations, or resolve disputes. You may delete your account and associated data at any time via emailing us at info.paisaapp@gmail.com. Make sure to email us from your registered Paisa App email address so we can verify your identity before processing the deletion request. This will result in permanent loss of your account data.

Your Rights

You have the right to:
● Access, correct, or update your personal information
● Opt-out of marketing communications
● Withdraw consent by contacting us

Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in legal, operational, or business requirements. We will notify you of material changes as required by law. Please review this Policy periodically.

Grievance Officer

Name of the Office: TIMEWORTH TECHNOLOGIES PRIVATE LIMITED
Designation: Grievance Officer
Address: SUDHIR KUMAR S NAGAR, Kamre, Ratu, Ranchi- 835222, Jharkhand, India

Contact Information

For any queries regarding this Privacy Policy or to contact our Grievance Officer, please reach us at:
Phone: +91-7026470035 (Monday - Friday, 9:00 - 18:00)
Email: info.paisaapp@gmail.com

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